Looking for a janitorial service can be overwhelming. There are many companies out there that offer a variety of services and it can be difficult to compare them all. How do you really know that the value you’re getting is what you deserve?
Here is a list of questions you should be asking during your meetings with each company.
How long have you been in business?
It is important to know the company background. How long they have been in business could potentially show the variety of situations that they have had to work through to get them to where they are today. The more experience someone has, the better they are at something.
Who do they hire?
Does the company do full background checks on their employees? What do they look for when they hire someone? Do they hire anyone or what are their qualifications needed for the job? Most importantly, who will be let into your office each night? Knowing that the proper process is being taken when they hire their employees can put you at ease and you’ll have confidence that they will be capable to complete the job.
What is their training process?
Believe it or not, many companies throw their employees into new buildings and contracts (not all of course!!!) without ANY training or tours. Each building is different and will require different tasks to be done. Having a proper training regime in place will ensure that each employee knows exactly what to do each night and what is expected. Ask them how long they train each employee in each building and how.
What tools and equipment do they use?
We have come to understand that this should be something you NEED to ask from our employees who have come from other companies. I’ve heard all of the horror stories about the equipment, or lack of equipment they had to use. It’s quite simple really. If employees don’t have the proper cleaning tools and products to clean with, they are not going to be able to do a good job. How often do they service their vacuums? How often do they bring in new and fresh supplies for their employees?
How do they ensure germs are not spread?
This could also be answered in their training process. But you want to make sure systems are in place so that a cloth used in the kitchen or office is not used in the bathroom.